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Business English · Interactive Lesson

Understanding Client Needs

Discover the language of client relationships, build accurate sentences, and practice a real business consultation.

All lesson content is visible below. Complete the activities as you go.Screen-share friendly · all prompts visible
01 · Warm-up

The Client Challenge

A food company has excellent products, but sales are not growing. The company is considering freelance sales professionals.

Two business professionals discussing client needs and reviewing sales information in a modern office
Discussing business challenges and client needs
Imagine this company contacts Aress.

How would you approach the conversation?

Your initial response

02 · Vocabulary discovery

Behind the Client's Needs

Click an expression, then click its matching definition. Match all six pairs and check your answers. You can change a match at any time.

Business expressions

Definitions

Review vocabulary meanings

Guided Practice — Apply the Vocabulary in Business Situations

Now apply the expressions you matched. Read each realistic business situation, choose the correct expression, and check your answers. Then explain how the situation relates to Aress.

Make it personal

Finish these statements using your own business experience. Say your answers aloud.

03 · Grammar discovery

Who Are We Talking About?

Compare the sentences. Which version sounds more natural, and why?

Version A

Aress assesses client requirements. Aress recommends suitable freelancers.

Version B

Aress assesses client requirements. It recommends suitable freelancers.

What does it refer to? What could replace our clients or my co-founder and I?

Explore subject pronouns

Sentence pattern

Subject pronoun + Verb + Rest of sentence

They expect tailored solutions.

Make it yours

Say one sentence about Aress with we, and one with they.

04 · Controlled practice

Build It Better

A. Replace the subject

Type the pronoun that completes each second sentence.

B. Grammar Detective

Each sentence has an error. Rewrite it correctly, then reveal the model answer.

05 · Speaking practice

Connect the Ideas

Choose a business subject and a vocabulary expression. Make two connected sentences. Replace the subject with a pronoun in the second sentence.

Explain your example aloud.

Your sentences

Follow-up: How does that work in practice? Can you give a real example?

06 · Freer speaking

The Client Consultation

Business partners discussing client needs with sales charts and a laptop in a bright office
A business consultation about sales strategy and expectations
Business scenario

A growing food company is struggling to reach new distributors. It is considering freelance sales professionals but has concerns about cost, experience, and results.

Your role: You are the co-founder of Aress. Ask questions, identify pain points, explain how Aress works, and suggest an approach.

Language challenge

Try to use at least four expressions from today's vocabulary and several subject pronouns naturally.

Connect it to Aress

Have you worked with a client facing a similar challenge? What happened, and what would you do differently?

07 · Accuracy review

Sentence Upgrade

Read each sentence. Improve it, then say the corrected version in a real business context.

Follow-up

Aress in Action

Prepare a 90-second explanation of how Aress understands client needs and delivers value.

Your challenge: Use at least four business expressions and five subject pronouns.

Your submission

Send your answers to your teacher

Your written answers and exercise choices will be shared with your teacher. Spoken answers are not recorded. You may submit incomplete work.